Resident FAQs

Pets are allowed in many of our rental properties, however this is subject to owner approval. If approved, pet deposits and pet rent will be required unless your pet is a service animal with the appropriate paperwork.

Yes, you will need to transfer utilities into your name as of the lease start date (Note: This does not apply to “all bills paid” properties). We will provide contact information for the utility providers and/or access to a utility concierge to assist you with utility transfers

If your rent history, credit check, or income does not meet our criteria, a co-signer (a.k.a. lease guarantor) may help you get approved. If you have a co-signer, we will require an application from them (along with the standard application fee), plus we’ll do a credit check to make sure they qualify.

We require the following criteria to be met prior to processing your security deposit:

• Your lease is up.
• Proper notice has been given per the lease.
• You have moved out and turned the property over to us.
• You have provided your forwarding address to us.

After the criteria are met, it will take up to 30 days to process your security deposit. We will be in contact with you if we have questions, and when your security deposit accounting is ready.

Per your lease, maintenance requests should be in writing for the benefit of all parties. You can submit a maintenance request through your resident portal. Note that your Move-In Inventory and Condition form is not a maintenance request (Please fill out a separate form if you need to request repairs upon move in).

It generally takes 2-4 business days to get all of the information back and confirm with the owner. If there is a need to rush processing, we can make an effort to accelerate the timeline.

For approved pets, deposits are refundable, with amounts as shown below:

• Cats - $250 each
• Dogs
  • 1 – 29 pounds - $250 each
  • 30 – 39 pounds - $300 each
  • 40 – 49 pounds - $400 each
  • 50+ pounds - $500 each

Note that our property owners may opt to change the pet deposit rules as they see fit, but our standard rules are listed above.

Note also that pet rents of $25 - $50 monthly per animal will apply in addition to the pet deposits.

The application fee is $50 for every person 18 or over (plus an online convenience fee).

Typically, the deposit is equivalent to one month’s rent. However, if you have blemishes on your credit, rental history, etc., it is possible that a higher deposit will be required. It is also possible that you will be declined.

The owner would have to approve any request to paint. If approved, you will be responsible for returning the property back to the original condition upon move out, unless you have painted non-neutral colors to an approved neutral color, and the painting is of good quality.

• Credit Check
• Rental History
• Criminal Background
• Income and Employment Verification (combined gross monthly income should be at least 3 times the monthly rent)

A 12-month lease is the norm, but shorter and longer leases are sometimes done, depending on the needs of the applicant and the owner. If a lease is shortened, the rent may be increased. For longer leases, we never go above a 24-month term.

Before moving in, tenants must complete the following items:

• The lease must be signed.
• All funds due are paid (security deposit, pet deposit(s), and up-front rents).

If the above items are completed, tenants will be provided keys, and will be allowed to move in on the lease start date.

Rent is due on the 1st, it is late on the morning of the 4th. Late fees are $25 per day starting on the 4th.

You can fill it out online at https://dcpminc.twa.rentmanager.com/applynow.

If the home has an alarm system, a tenant may get it activated and monitored by an alarm company of their choice. This would be at the tenant's expense. The owner is not responsible for installation, repairs, or monitoring of an alarm system. Also, the alarm deactivation code must be provided to us, in case we need to enter the home.